Privacy Policy

Our Privacy Policy was last updated on September 20, 2023.

Respecting your privacy and safeguarding your personal information are fundamental values at Lalita's Art Shop Inc. That's why we've crafted this Privacy Policy to provide you with clear and comprehensive information regarding the collection and use of your personal data by Lalita's Art Shop Inc. or any entity acting on its behalf. Our aim is to ensure that our users provide informed consent.

This Privacy Policy outlines the policies and procedures of Lalita's Art Shop Inc. ("the Company," "We," "Our," or "Us") regarding the collection, use, and disclosure of your personal information when you use our services. It also informs you of your privacy rights under the Quebec Private Sector Privacy Act (LPRPDE) and the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).

By browsing our website, www.lalitasartshop.com (the "Site"), or using our services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it. If you do not wish for your personal data to be processed in this manner, please refrain from accessing and using the Site.

Please note that we only collect information required for the specific purposes stated at the time of collection or for other compatible or authorized purposes as per applicable laws.

Interpretation and Definitions

Interpretation: Words beginning with a capital letter have defined meanings in the following conditions. These definitions apply regardless of whether they appear in the singular or plural form.

Definitions: For the purposes of this Privacy Policy:

"Account" refers to a unique account created for you to access our services.

"The Company" (referred to as "the Company," "We," "Our," or "Us" in this Privacy Policy) refers to Lalita's Art Shop Inc.

"Country" means Canada.

"Cookies" are small files placed on your computer, mobile device, or other devices by a website. These files contain details about your browsing history on that website.

"Device" means any device capable of accessing our services, such as a computer, mobile phone, or digital tablet.

"Personal Data" or "Personal Information" means any information relating to an identified or identifiable person.

"Service" refers to the Lalita's Art Shop Inc. website, accessible at https://www.lalitasartshop.com or its French version at https://fr.lalitasartshop.com/fr.

"You" refers to the individual accessing or using our services or the legal entity on whose behalf you access or use our services, if applicable.

Collection and Use of Your Personal Data

WHAT? TYPES OF DATA COLLECTED

Personal Information

When using our services, we may collect certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:
- Name and Contact Information: First and last name, email address, mailing address, phone number, and other similar data used to communicate with you.
- Identity Verification: Passwords, password hints, and other security information used to identify you and access your account (if applicable).
- Demographic Information: Data about you, such as your age, gender, country, and language preference.
- Miscellaneous Information: Information you voluntarily provide to us in your communications with us, whether by email, phone, or interaction with our social media accounts.

General information collected when accessing the website.

Usage data collected is automatically generated when you use our services. This data is information provided by cookies or similar technologies and may include information such as your device's IP address, internet service provider, the type of browser and operating system you use, browser version, the pages of our services you visit, the date and time of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

When you access our website from a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you use, your mobile device's unique ID, your mobile device's IP address, the mobile operating system you use, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data.

Please note that this automatically exchanged data is essential for the server to provide you with files compatible with your current computer equipment. These data are collected due to the technological requirements inherent in internet browsing. They also allow us to analyze the use and access to our website, helping us improve its features and optimize it to better meet our users' needs. Additionally, the collected data is used for Lalita's Art Shop Inc. marketing purposes. It helps us better understand your needs, provide quality service during your initial interaction with us, and easily direct you to the information you seek.

It is important to note that information collected through cookies, in general, does not allow us to personally identify you. Furthermore, you have the option to choose whether to accept or refuse the collection of non-essential cookies, either through your web browser or our cookie banner. However, refusing cookies may result in your inability to access certain parts or features of our website.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on our services and store certain information. These tracking technologies may include tags, scripts, and cookies for data collection and analysis to enhance and analyze our services. The technologies we use may include:

Browser Cookies: Cookies are small files placed on your Device. You can configure your browser to refuse all cookies or to notify you when a cookie is sent. However, if you do not accept cookies, some parts of our services may not function properly. Unless you modify your browser settings to refuse cookies, our services may use cookies.
Web Beacons: Some parts of our services and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited specific pages, opened an email, and gather other website-related statistics (such as recording the popularity of a specific section and checking system and server integrity).

Cookies can be categorized as "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer

or mobile device when you log out, while Session cookies are deleted as soon as you close your web browser.

We use both Session and Persistent cookies for the following purposes:
- Session cookies are essential to allow you to use our website and its features. They are used to identify you and prevent fraudulent use of your account. Without these cookies, we would not be able to provide you with the services you request, and we use them exclusively for this purpose.
- Policy/Acceptance cookies are used to verify whether you have accepted the use of cookies on our website.
- Functionality cookies help us remember your preferences when using our website, such as your login details or language preferences. They enhance your browsing experience by avoiding you having to re-enter them on each visit.
- Tracking and Performance cookies allow us to track website traffic and user behavior. The data collected may indirectly identify you and helps us measure user reactions to new website pages or features.
For more information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy or the Cookies section of our Privacy Policy.

WHY? FOR WHAT PURPOSES WE USE YOUR PERSONAL DATA

We may use your personal information for the following purposes:

- Processing and delivering your orders
- Providing our products and services
- Responding to your inquiries and customer service requests
- Personalizing your account and experience on our Site
- Sending promotional offers and newsletters via email (with your consent)
- Advertising and improving our communication tools
- Enhancing our website and services
- Complying with legal obligations

Sharing Information with Third Parties
Trusted Partners

At Lalita's Art Shop, we understand the importance of trust in our business relationships. Therefore, it may be necessary, in the course of our business, to share some of your information with trusted third parties.

These trusted partners are carefully selected for specific tasks, such as order shipping, payment processing, email sending, customer service provision, managing our marketing initiatives, as well as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, evaluating and improving our services, products, marketing, and your overall experience. They only have access to your data as part of performing their duties or as per specific service contracts.

Furthermore, we may share certain information with professionals bound by professional secrecy, such as lawyers or accountants, or with third-party consultants to ensure the proper functioning of our website, products, and services or to offer additional services through our website or through Lalita’s Art Shop Inc. Rest assured that these third-party service providers are required to adhere to confidentiality obligations and Lalita's Art Shop's guidelines.

Third-party service providers that we use collect, use, and disclose your information only to the extent necessary for the performance of the services they provide to us.

It is important to note that some of these third-party service providers may have their own privacy policies regarding the information we are required to provide to them when using their services. For these providers, we encourage you to carefully review their privacy policies to understand how they will treat your personal information.

Partners
- Shopify (Online store provider): https://www.shopify.com/legal/privacy
- Klaviyo (Email marketing platform): https://www.klaviyo.com/legal
- Google Analytics (Data analytics): https://policies.google.com/privacy?hl=en&gl=en
- Google Ads (Advertising): https://policies.google.com/privacy?hl=en&gl=en
- Outlook Office (Emails): https://www.microsoft.com/en-us/trust-center/privacy
- Meta (Advertising and analytics): https://www.facebook.com/privacy/policy/
- Cookie Management: https://www.facebook.com/privacy/policies/cookies/
- Messenger :https://www.facebook.com/privacy/policy/
- PipeDrive (CRM for wholesale accounts only): https://www.pipedrive.com/en/privacy

Finally, please note that our site may contain links to other websites. These third-party websites are not subject to our Privacy Policy, and Lalita's Art Shop cannot be held responsible for information exchanged on these sites. We encourage you to carefully read the privacy policies of these third-party sites.

Transfer in the Event of Restructuring: Lalita's Art Shop Inc. reserves the right to transfer your personal data in the event of changes in control, mergers, acquisitions, restructurings, or other transactions involving all or part of our assets. This may occur in the context of an ongoing business or during bankruptcy, liquidation, or similar circumstances where the personal data we hold is considered transferable assets.

It is important to note that these data transfers are only aimed at facilitating the completion of the relevant transaction. We will only share this information with your explicit consent, unless otherwise authorized by law. We will implement all necessary measures to ensure the confidentiality of this data and will

delete it when the transaction is completed or its retention is no longer required for the purposes of the transaction.

Access and Control of Your Information
At Lalita's Art Shop Inc., we make conscientious efforts to ensure that individuals' personal information is accurate and complete, in line with the purposes for which it is used.

You have the option to view, modify, or delete your personal information by contacting us via email at info@lalitasartshop.com or using the contact information provided at the end of this Policy. We will respond to your request promptly. Please provide enough detail to allow us to identify and process your request.

Competent Authority
If you are dissatisfied with our response to a request regarding your personal information, you have the option to contact the Commission d'accès à l'information du Québec. This public body oversees practices related to the management and processing of personal data in Quebec.
Toll-Free Phone: 1 888 528-7741
Email: cai.communications@cai.gouv.qc.ca

Information Security
At Lalita’s Art Shop Inc., we are committed to implementing all necessary security measures in accordance with applicable laws.

Furthermore, Lalita’s Art Shop Inc. ensures that authorized personnel processing personal data adhere to physical, technological, and administrative security measures. These individuals are bound by confidentiality commitments or are subject to appropriate legal obligations regarding confidentiality.

When processing must be delegated to third parties on our behalf, we only engage subcontractors who provide sufficient guarantees for implementing technical and organizational measures suitable for meeting the requirements of applicable laws on the protection of personal information and ensuring the protection of the rights of data subjects. When data may be stored in other jurisdictions, we ensure they offer protection equivalent to that provided by the applicable law on the processing of personal information.

Moreover, we take measures to ensure that within our organization, only authorized persons with a legitimate need have access to your information.

Your Rights
Under the applicable laws governing your data and subject to certain exceptions and specific requirements, you may have the following rights:
- Access to your personal information
- Request correction or rectification of your data
- Deletion of your data
- Request your data in an accessible and portable format
- Request to limit the processing of your data
- File a complaint with the competent data protection authority
- Withdraw your consent
- Be informed of any automated decision, challenge any automated decision with legal effects concerning you or significantly affecting you in a similar way, and request a reassessment of these decisions
- Object to the processing of your data

Contact Us
If you have a question, request, or complaint regarding your personal information or our Privacy Policy, please contact our Data Protection Officer by email:
Élise Charette
info@lalitasartshop.com